Terms & Compliance

1. Data Controller. The data controller responsible for processing personal data collected through this website is clevercontentworks, located at Carrer de Sant Ferran 5, València, Ciutat Vella, España. For any data-related inquiries, contact [email protected].

2. Data Collection. We collect personal data solely when voluntarily submitted through our contact forms, including: full name, email address, and message content. We do not collect special category data as defined under Article 9 of the EU General Data Protection Regulation (GDPR).

3. Legal Basis for Processing. Personal data is processed under Article 6(1)(b) of the GDPR — processing is necessary for the performance of a contract or pre-contractual measures taken at the data subject's request. Additionally, data may be processed under Article 6(1)(f) — legitimate interest in responding to business inquiries.

4. Data Retention. Personal data submitted via contact forms is retained for a maximum of 24 months from the date of submission, or until the purpose for which it was collected has been fulfilled, whichever occurs first. After this period, data is permanently deleted from all systems.

5. Data Sharing. We do not sell, rent, or share personal data with third parties for marketing purposes. Data may be shared with technical service providers (hosting, email) strictly for operational purposes, under Data Processing Agreements (DPAs) compliant with Article 28 GDPR.

6. International Transfers. All personal data is processed within the European Economic Area (EEA). Should any transfer outside the EEA become necessary, appropriate safeguards under Article 46 GDPR (Standard Contractual Clauses) will be implemented.

7. Data Subject Rights. Under the GDPR, you have the right to: access your personal data (Article 15), rectification (Article 16), erasure (Article 17), restriction of processing (Article 18), data portability (Article 20), and object to processing (Article 21). To exercise these rights, contact [email protected].

8. Right to Lodge a Complaint. You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) if you believe your data protection rights have been violated.

9. Data Security. clevercontentworks implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, in accordance with Article 32 GDPR.

1. What Are Cookies. Cookies are small text files stored on your device when you visit a website. They enable the site to remember your actions and preferences over a period of time.

2. Cookies Used by clevercontentworks. This website uses only strictly necessary cookies essential for its operation: a session cookie for maintaining form state and a localStorage entry for cookie consent acknowledgment. No analytics, advertising, or third-party tracking cookies are deployed.

3. Legal Basis. Strictly necessary cookies are exempt from consent requirements under Article 5(3) of the EU ePrivacy Directive (2002/58/EC) as they are essential for the service explicitly requested by the user.

4. Managing Cookies. You can control and delete cookies through your browser settings. Disabling strictly necessary cookies may impair the functionality of contact forms on this website.

5. Changes to This Policy. This Cookies Policy may be updated to reflect changes in technology or legislation. The latest version is always available on this page.

1. Scope. This Refund Policy applies to all services provided by clevercontentworks, headquartered at Carrer de Sant Ferran 5, València, Ciutat Vella, España, including but not limited to: e-commerce backend architecture, checkout pipeline development, inventory synchronization systems, and webhook orchestration services.

2. Project-Based Refunds. All services are delivered on a project basis with defined milestones. Refunds are evaluated proportionally based on completed and pending milestones at the time of cancellation request. Work already delivered and accepted is non-refundable.

3. Cancellation Before Commencement. If a project is cancelled before any development work has commenced, a full refund of any advance payment will be issued within 14 business days, minus any administrative processing fees not exceeding 5% of the total payment.

4. Cancellation During Execution. If a project is cancelled after work has commenced, the refund amount will be calculated based on the percentage of the project completed. Milestones delivered and accepted by the client are non-refundable. Pending milestones will be refunded proportionally.

5. Non-Refundable Items. The following are non-refundable: third-party license fees already procured, domain and hosting deposits, and consulting hours already consumed. These costs will be itemized in the refund calculation.

6. Dispute Resolution. Refund disputes shall first be addressed through direct communication with clevercontentworks at [email protected]. If unresolved within 30 days, disputes may be escalated in accordance with the applicable laws of the València region, España.

7. Processing Time. Approved refunds will be processed within 14 business days via the original payment method. The client will receive confirmation once the refund has been initiated.

1. Acceptance of Terms. By engaging the services of clevercontentworks, located at Carrer de Sant Ferran 5, València, Ciutat Vella, España, you agree to be bound by these Terms of Service. If you do not agree, you must not proceed with any service engagement.

2. Scope of Services. clevercontentworks provides custom e-commerce backend engineering services including, but not limited to: checkout pipeline architecture, inventory synchronization systems, Stripe integration suites, product data pipelines, order management automation, catalog feed generation, cart abandonment recovery engines, webhook orchestration layers, and payment reconciliation dashboards.

3. Project Engagement. Each project begins with a technical discovery phase. Scope, timeline, and cost are defined in a written project proposal accepted by both parties. Any scope changes after acceptance require a formal change order with updated timeline and cost projections.

4. Intellectual Property. Upon full payment, all custom code, configurations, and documentation developed specifically for the client under a project engagement are transferred to the client's ownership. clevercontentworks retains the right to use general methodologies, frameworks, and non-proprietary patterns developed during the engagement.

5. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the service relationship for a period of 24 months.

6. Payment Terms. Invoices are issued per project milestone. Payment is due within 14 days of invoice date. Late payments incur a 2% monthly surcharge. clevercontentworks reserves the right to pause work on any project with overdue payments exceeding 30 days.

7. Limitation of Liability. clevercontentworks' total liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.

8. Termination. Either party may terminate a project engagement with 14 days' written notice. In the event of termination, the client is responsible for payment of all work completed and accepted up to the termination date.

9. Governing Law. These Terms of Service are governed by the laws of España. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of València, Ciutat Vella.